Cupcake Factory

Reviews about Cupcake Factory

• 5 / 5

  By Latasha Tolbert
  Ordered sugar cookies with icing for my son's class party and they were FRESH and so good, the decorations were nicely done as well!! The staff was really sweet and I'm placing another order for my son's 2nd party today!!! I didn't give any information as far as decorating goes except that I wanted primary colors used along with the initial "B" and the number "2", they took that small amount of information and made the most BEAUTIFUL cookies!!!
  May 20, 2017
• 1 / 5

  By Donna Vincent
  I needed some decorated cookies for a special occasion and The Cupcake Factory came highly recommended; however, I would not recommend them to anyone else. The staff was very nice when I placed my order, and because I wanted the cookies in individual bags tied with a ribbon, the owner came out and explained that they charged .35/cookie due to it being so labor intensive. I agreed to the cost and was given a quote just shy of $300.00 (for cookies and a full sheet cake - $90). They required 1/3 to be paid at that time and I paid 1/2. After I left I cancelled the cake and added 4 more dozen cookies. I was told at that time, that the cost should be a wash - or close to it.
  
  I received a call the week of my order to confirm everything and I checked to be sure that I only owed $150 (approx.). She said she would check and let me know. The next day I received a call from the owner under the premise of verifying my order (again) and said that my remaining balance was over $220. When I questioned why the difference in the remaining balance, she said it was because they failed to include the cost of the bags and the tax. I couldn't find my quote, but I told her that was crazy because there's no way the bags were not included because they were such a big part of our discussion and my decision when placing my order. The owner kept explaining the "labor intensive" aspect of everything like I didn't understand when I was there placing my order or the first 3 times she told me while on the phone. I totally understood the "labor intensive" part which is why I agreed to pay .35/cookie to be bagged. My issue was that I was quoted one price and then it changed. She said they could reduce the order if cost was the issue. Cost was NOT the issue. The issue was they didn't honor what they quoted me. I think she finally got my point (because she stopped saying "labor intensive"), and said that this would have to be a training issue for her staff. Training that I paid for!!
  
  With regard to the cookies....they tasted good - even the ones that were misspelled. :(
  October 14, 2016
• 5 / 5

  By Michelle Goshien
  I took a chance on this place and took the 25 minute drive from home to get there. Ordered 2 dozen various cupcakes because I knew they wouldn't be able to accommodate my theme but after I explained to them what I was doing they WERE able to create the perfect cupcakes for my theme!! Everyone loved them too. These cupcakes were beautiful AND delicious! This is the only place I will be using from now on. Thank you so much ladies!!
  June 01, 2016